Return and Exchange Policy
Don’t like the Product you received? No doubt! It’s okay to change your mind with us.
If you don’t like the item you purchased, you may change it with other design or color. What you have to do is just drop us an email at firstname.lastname@example.org with your order number as references and do let us know the reason to exchange or feedback. We will send you a store credit with 1 month validation date. All you have to do is just repurchase your favorite item and make payment using that specific code. So what’s the reason not shop with us? Let’s add to cart!
If you received a defective product or wrong product from your order you may also email us with your order number and make return.
For your info, any item purchased at our website can’t be refunded or exchange in our offline store and all sale item can’t be return and exchange.
You may contact us and create a return request within 14 day you had received the parcel thru email at email@example.com or Whatsapp (+601126049821) with the details of the order such as order number and the reason to exchange or return. We will respond to you as soon as we can within working hours.
Items should be returned new, unused, unwashed and unaltered condition as well as non-sale items with all garment tags still attached. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer. The buyer bears the cost of shipping the item back to us.
All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.
All returns must be posted within 14 days of receiving your order along.
MC Vogue is not liable for any item purchased from a third-party merchant and wholesale merchant.
We reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Find us: Instagram @mcvogue.com.my
Email us : firstname.lastname@example.org
Mon – Friday
10AM to 6PM
Except Public Holiday.